Skip to content
English
  • There are no suggestions because the search field is empty.

How do I fix connection issues for Swing Optix® cameras?

To fix connection issues for your Swing Optix® cameras, follow these steps:

  1. Check USB Connections:

    • Ensure the cameras are connected directly to your PC's USB 3.0 ports or higher. Avoid using adapters, hubs, or extension cables, except for USB 3.0 Type-C to USB 3.0 Type-A adapters and active extension cables.
    • Verify that the USB cables are securely connected to both the cameras and the PC.
    • Identify the USB 3.0 ports on your PC by looking for a blue/red/orange color, a lightning bolt symbol, or the letters "SS" next to them.

  2. Use Different USB Ports:

    • Plug the cameras into different sides of your PC if possible. For example, if one camera is plugged into the back of the PC, plug the other one into the top or front of the PC.

  3. Inspect the Cables:

    • Check for any visible damage to the USB cables. If the cables are damaged, replace them with new ones.

  1. Software Setup:

    • Ensure that you have downloaded and installed Uneekor Launcher.
    • Verify that the cameras are registered and detected in Uneekor Launcher under the Devices menu.

 

If you've tried these steps and are still experiencing connectivity issues, we recommend you contact our Tech Support team at support@uneekor.com for further assistance.