---
title: How do I troubleshoot network connectivity issues during online play or updates?
description: Explains how to troubleshoot network connectivity issues during online play by uninstalling problem software & updating/configuring Ethernet drivers.
---

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1. [Uneekor Product Knowledgebase](https://support.uneekor.com/knowledge?hsLang=en)
2. [Network Connection](https://support.uneekor.com/knowledge/network-connection?hsLang=en)

# How do I troubleshoot network connectivity issues during online play or updates?

If you ever have a slow connection with golf software, try the following:

- **Check your internet connection**  
    - Make sure your PC is running at the expected speed (compare with golf software vs without golf software), using an internet speed testing website (i.e., [speedtest.net](https://www.speedtest.net/))
- **Uninstall/Disable network throttling software/settings**  
    - Uninstall Gigabyte's **App Center** software (and other related Gigabyte software) — can throttle launch monitor's network connection, as well as internet speed
    - Uninstall **Killer Intelligence Center** / **Killer Control Center** software — can throttle launch monitor's network connection, as well as internet speed
    - Disable **Lenovo Vantage** software's **Network Boost** — throttles launch monitor's network connection, as well as internet speed
    - Uninstall any other software that promise "driver boosting" or "network boosting" (such as IObit) — throttles launch monitor's network connection, as well as internet speed
- **Update & configure PC drivers** 
    - Update your PC's Ethernet driver
    - Configure the Ethernet driver to disable all Power Saving-related settings (in both **Power Management** and **Advanced** tabs)

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