---
title: How do I resolve accuracy or calibration issues with Balance Optix®?
description: Explains how to adjust Balance Optix® sensitivity in VIEW settings & suggests contacting support for calibration issues.
---

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# How do I resolve accuracy or calibration issues with Balance Optix®?

To adjust the sensitivity of your Balance Optix® mat, go to the **Settings** page in VIEW, enter the **System** tab, and configure the slider for the **Balance Optix** option (VIEW version 2025.3.3 onward only).

Calibration is done at the manufacturing facility, and thus cannot be changed by a user or even a Uneekor technician. If you are experiencing calibration issues (i.e., sensors showing an uneven weight when it shouldn't), then we encourage you to send a video of the issue to the Customer Experience team at [support@uneekor.com](mailto:support@uneekor.com) for further assistance.

**Related Articles**

- [Why is my Balance Optix® system not detecting my movements?](https://support.uneekor.com/knowledge/why-is-my-balance-optix-system-not-detecting-my-movements?hsLang=en)
- [How do I troubleshoot data display problems?](https://support.uneekor.com/knowledge/how-do-i-troubleshoot-data-display-problems?hsLang=en)

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