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How do I resolve video quality or lag issues with Swing Optix® cameras?

To fix video quality or lag issues with your Swing Optix® cameras, follow these steps.

Video Quality

  1. Ensure Adequate Lighting:

    • Confirm you have enough lighting for the cameras. High-speed cameras require more light to avoid dark or grainy images.

  2. Adjust Camera Settings:

    • Remove any lens covers and adjust the focus, aperture, and zoom dials on the cameras. The dials are sensitive, so make small adjustments.
    • In VIEW, navigate to the Swing page, enter the top-right Settings, and select Optix; finally, adjust the camera’s exposure, gamma, brightness, and contrast to optimize the image quality.

Lag (Low Framerate)

  1. Check USB Connections:

    • Ensure the cameras are connected directly to your PC's USB 3.0 ports or higher. Avoid using adapters, hubs, or extension cables, except for USB 3.0 Type-C to USB 3.0 Type-A adapters and active extension cables.
    • Verify that the USB cables are securely connected to both the cameras and the PC.
    • Identify the USB 3.0 ports on your PC by looking for a blue/red/orange color, a lightning bolt symbol, or the letters "SS" next to them.

  2. Use Different USB Ports:

    • Plug the cameras into different sides of your PC if possible. For example, if one camera is plugged into the back of the PC, plug the other one into the top or front of the PC.

  3. Inspect the Cables:

    • Check for any visible damage to the USB cables. If the cables are damaged, replace them with new ones.

 

By following these steps, you should be able to resolve video quality or lag issues with your Swing Optix® cameras. If the problem persists, contact our Tech Support team at support@uneekor.com for further assistance.

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