My launch monitor is unresponsive or frozen!

There are a few different causes that we have seen commonly result in this issue. To address these potential causes, follow these general troubleshooting tips:

• Make sure that the launch monitor connection is not going through an adapter or hub but is instead connected directly to the PC's onboard Ethernet port.
• Double-check that there is no antivirus installed on the PC, as certain antiviruses falsely flag our software as a virus, stripping the PC of software files necessary for the launch monitor to function. You can instead use the built-in Windows Security antivirus, which we are approved with.
• Ensure that the static IP of the ethernet port is set to 172.16.1.10 - 172.16.1.100, or automatically configured through Uneekor Launcher during device setup. If you would prefer to set it manually, you can follow the guide here.
• Run Uneekor's troubleshooting tools, then reinstall Uneekor Launcher and other Uneekor software (especially if you have just uninstalled an antivirus).