---
title: My launch monitor is unresponsive or frozen!
description: "Details steps to fix an unresponsive/frozen launch monitor: direct PC connection, antivirus check, static IP setup & software reinstallation."
---

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# My launch monitor is unresponsive or frozen!

There are a few different causes that we have seen commonly result in this issue. To address these potential causes, follow these general troubleshooting tips:

- Make sure that the launch monitor connection is *not* going through an adapter or hub but is instead connected directly to the PC's onboard Ethernet port.
- Double-check that there is no antivirus installed on the PC, as certain antiviruses falsely flag our software as a virus, stripping the PC of software files necessary for the launch monitor to function. You can instead use the built-in Windows Security antivirus, which we are approved with.
- Ensure that the static IP of the ethernet port is set to **172.16.1.10** - **172.16.1.100**, or automatically configured through Uneekor Launcher during device setup. If you would prefer to set it manually, you can follow the guide [here](https://cdn.shopify.com/s/files/1/0388/4423/5907/files/Network_Guide.pdf?v=1595865960).
- Run Uneekor's troubleshooting tools, then reinstall Uneekor Launcher and other Uneekor software (especially if you have just uninstalled an antivirus).

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- [My software won't start after an update!](https://support.uneekor.com/knowledge/my-software-wont-start-after-an-update?hsLang=en)

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