---
title: What should I do if Balance Optix® is not connecting to the software?
description: Explains troubleshooting steps for Balance Optix® connectivity issues with Uneekor software, including reconnecting cables & reinstalling the mat.
---

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# What should I do if Balance Optix® is not connecting to the software?

If the Balance Optix® mat is not connecting to Uneekor software, then follow these troubleshooting steps:

1. Disconnect & reconnect the Balance Optix® mat's USB-power cable, from both the mat and PC/wall power adapter
2. Disconnect & reconnect the Balance Optix® mat's Ethernet cable, from both the mat and PC, router, wall jack, or network switch
3. Reinstall the Balance Optix® mat (**Uneekor Launcher \> Settings \> Devices \> Add a new device**)

**Related Articles**

- [How do I install the Balance Optix® system?](https://support.uneekor.com/knowledge/how-do-i-install-the-balance-optix-system?hsLang=en)
- [Why is my Balance Optix® system not detecting my movements?](https://support.uneekor.com/knowledge/why-is-my-balance-optix-system-not-detecting-my-movements?hsLang=en)

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