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Why are my Swing Optix® cameras not turning on?

If your Swing Optix® cameras are not turning on, here are some potential reasons and troubleshooting steps:

  1. USB Connection:

    • Ensure the cameras are connected directly to your PC's USB 3.0 ports or higher. Avoid using adapters, hubs, or extension cables, except for USB 3.0 Type-C to USB 3.0 Type-A adapters and active extension cables.
    • Verify that the USB cables are securely connected to both the cameras and the PC.

  2. Power Supply:

    • Check if the USB ports are providing sufficient power. You can try connecting the cameras to different USB 3.0 ports on your PC.

  3. Lighting Conditions:

    • Ensure you have enough lighting for the cameras. High-speed cameras require more light to avoid dark or grainy images.

  4. Camera Setup:

    • Remove any lens covers and adjust the focus, aperture, and zoom dials on the cameras. The dials are sensitive, so make small adjustments.

  5. Software Setup:

    • Ensure that you have downloaded and installed Uneekor Launcher.
    • Verify that the cameras are registered and detected in Uneekor Launcher under the ‘Devices’ section.
    • After registration, open VIEW, go to the Swing page, click Setting in the top-right, and select the Optix tab to adjust the sliders for your lighting environment.

 

If you've tried these steps and the cameras still aren't turning on, there may be a hardware issue. In such a case, we recommend you contact our Tech Support team at support@uneekor.com for further assistance.

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